---
title: "Submit Details"
date: 2019-07-28
author: "Shiv"
featured_image: "https://malcure.com/wp-content/uploads/2022/07/661-scaled.jpg"
---

# Submit Details

Thank you for purchasing our WP Malware Removal Service!

We need access to your WordPress dashboard and hosting cPanel account for:

- Detailed scan of all website files
- In-depth scanning of WordPress database for malware
- Removal of all infected as well as suspicious files

Please fill the following details:






### 1. Submitter Details: 

Name\*

Primary Email Address\*

Phone No. with Country Code, Area Code (and extension if applicable)\*

Are you the website owner?\*  
Please select one of the following options:Yes, I am the owner of this websiteNo, I am submitting this on behalf of the website owner (e.g. as a developer, agency, team member, etc.)

### 2. WordPress Details: 

**WordPress Admin Details:**

WordPress Admin URL\*

Username\*

Password (visible)\*

Please test WordPress login before submitting. If it fails, cleanup cannot begin and your ticket may be delayed by up to 24 hours.

Test WordPress Login\*

 

### 3. Hosting Details: 

**cPanel / Hosting Control Panel Details (we are specifically looking for MySQL and FTP details):**

cPanel Hosting URL\*

Username\*

Password (visible)\*

Please test cPanel login before submitting. If it fails, cleanup cannot begin and your ticket may be delayed by up to 24 hours.

Test cPanel Login\*

 

### 4. Special Observations: 

What makes you believe that there's malware on this site? Have you done any troubleshooting or noticed any specific symptoms?\*

Is there anything else hosted on this hosting account?\*  
Please clearly mention if there are any dependencies, other applications, data, etc that need to be preserved.  
  
**\*\* Any instructions that are unreasonable and / or interefere with our process and / or add to our workload beyond the standard process will not be entertained.**

### 5. Additional Requirements: 

Please select if you need any of the following services in addition to malware clean-up:

Google Ads are disabled, need help with restoration ($12)Site needs to be delisted from a blacklist like Google, Norton, McAfee, etc. ($15)Need Root-Cause-Finding ($7)

### 6. Terms & Conditions: 

I'm able to log in with the username and password that I have provided. I agree that I'll be charged $47 extra if the above credentials do not work

I agree I'm responsible for my own backups. I have verified good backups and agree to proceed with malware removal service.

I've read [Malcure's terms & conditions](https://malcure.com/about-malcure/terms-conditions/) and accept the same.







If for any reason you are unable to submit the form, please email all the details to support @ malcure.com

We’ll help you create a ticket manually and everything is subject to our Terms & Conditions.





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