---
title: "Plugin Support"
date: 2019-07-26
author: "Shiv"
featured_image: "https://malcure.com/wp-content/uploads/2022/07/550-scaled.jpg"
---

# Plugin Support

**Before filing a bug report, [please read the documentation](https://malcure.com/blog/security/malcure-wordpress-malware-removal-plugin-cheatsheet/).**

If you still encounter any bugs or problems using the Malcure Malware Scanner & Firewall plugin please fill out this form and submit. We’ll revert back asap.

**If your site is hacked, put it into maintenance mode the first thing. To clean up malware, please file for a [malware removal request](https://malcure.com/wordpress-malware-removal-service/) It is a paid service and isn’t covered under plugin-issues because essentially it’s a website-issue.**.

**Want to request a complete security audit?** Select “Website Security Audit” option from “What do you need help with?\*” drop-down field in the form below.

Once you submit this form, a ticket will be created and one of our team representatives will get in touch with you and follow this up to the end. Thanks.

What do you need help with?\*  
—My site has malwareFree Plugin (in WordPress repository) is not workingWebsite Security AuditName\*

Email Address\*

Website URL\*

Message / Comments\*  


**[Click here to file a malware support request.](https://malcure.com/wordpress-malware-removal-service/)**



Additional Notes\*