---
title: "Remote IT Support: Server, Desktop &"
date: 2025-09-11
author: "Shiv"
---

# Remote IT Support: Server, Desktop &

## Remote IT Support (Hourly Screen-Sharing Session)

**1:1 remote desktop support** for websites, servers, and desktops. A Malcure engineer connects via **TeamViewer**, **AnyDesk**, **RDP**, or **VNC** and works with you live.  
**Pay hourly**; no long contracts.

- Same-day slots when available
- Secure screen-sharing: TeamViewer, AnyDesk, RDP, VNC
- Clear hourly billing + updates during the session

### Common categories we handle (examples, not exhaustive)

- **Website/App:** diagnosis, configuration, recover access
- **Server/Hosting:** services, panels, permissions, restarts
- **SSL/DNS/Domain:** connectivity and trust issues
- **Email:** sending/receiving, SMTP/client setup
- **Performance:** slow responses, resource spikes
- **Desktop/Network:** local errors, VPN/proxy, browser/profile

### How it works

1. Purchase the hours you need (quantity = hours; minimum 1).
2. Choose a session category and your preferred remote tool at checkout.
3. We schedule, connect, and fix issues live. You receive a short change log.

   

 $75.00 – Purchase Website & Server Support Service → [Review Your Order →](https://malcure.com/about-malcure/checkout/)      Added to cart   

    ### Notes

- This is a live, hourly **screen-sharing** session (TeamViewer/AnyDesk/RDP/VNC).
- Full malware removal and large migrations are separate services.
- Have admin access and a recent backup/snapshot ready.

### Frequently Asked Questions

### Is this remote desktop support or a ticket queue?

This is a live **1:1 remote desktop** session via TeamViewer, AnyDesk, RDP, or VNC. We troubleshoot in real time.







### Do you support Windows/IIS and Linux?

Yes — Windows Server + IIS and Linux (Apache/Nginx, PHP-FPM, MySQL/MariaDB).







### Can you fix SSL and DNS issues?

Yes — certificate chain problems, HSTS, mixed content, and DNS records/propagation.







### Is malware cleanup included?

No. [Malware removal](https://malcure.com/wordpress-malware-removal-service/) is a separate fixed-scope service.







   

 $75.00 – Purchase Website & Server Support Service → [Review Your Order →](https://malcure.com/about-malcure/checkout/)      Added to cart