--- title: "Website Support and Maintenance Packages — Malcure SiteCare" date: 2022-02-03 author: "Shiv" featured_image: "https://malcure.com/wp-content/uploads/2022/08/579-scaled.jpg" --- # Website Support and Maintenance Packages — Malcure SiteCare “Set it and forget it” — doesn’t really work for websites. Your best performing business asset does need some love periodically. Your website handles countless customers daily, answers customer queries, works 24/7 round the year and represents your business worldwide. For serving thousands of website visitors, your site needs to be up and running. Our **WordPress support and maintenance plans** takes all the measures necessary to make this happen. We perform all the WordPress, plugin, theme updates, take regular backups, scan for malware, monitor up time, and everything else required to keep the site up and running successfully. Our support team is available round the clock to do the heavy-lifting for you while you focus on running your business. **Subscribe to one of our maintenance plans and we’ll have you on board in no time.** ![](https://malcure.com/wp-content/uploads/2022/08/579-scaled.jpg) ## WordPress Maintenance & Support Plans ## Basic Plan #### $95 per month ## Essential Plan #### $165 per month ## Business Plan #### $285 per month Upgrading the WordPress stack covers WordPress Core, Plugins & Theme\* updatesDatabase Optimization includes cleaning up clutter & defragmenting tables for improving the database speed and website performanceScheduled Backups configuration of automatic weekly backups, comes in handy for restoring the website at any point of timeReal-Time Uptime Monitoring We keep a close eye on your production website and report as and when the site is downPersonalized WordPress Support Depending upon your plan, we set aside a few hrs to work on your specific support requests like design / functionality tweaks or configuring plugin(s)4 hrs per month8 hrs per month15 hrs per monthContent Updates You provide the content. We make it look right, read right, and fit beautifully into your site.up to 3 blog posts per monthup to 5 blog posts per monthup to 7 blog posts per monthMonthly Security Checks Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe24/7 Ticket cover and access to our Support PortalLog Monitoring To ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in timeBasic Ecommerce Support We cover sites powered by WooCommerce or Easy Digital Downloads only1 hr per month2 hrs per monthMembership Support We cover sites powered by WishList Member or Restrict Content Pro only1 hr per month2 hrs per monthPeriodic Site Review Limited to broken design and website functionality onlyMalware Cleanup WordPress malware cleanup included Get Basic Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart Get Essential Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart Get Business Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart ## Basic Plan — $95 per month - Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme\* updates) - Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance) - Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time) - Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down - Personalized WordPress Support (upto 4hrs per month) - Content Updates (upto 3 blog posts per month) - Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe - 24/7 Ticket cover and access to our Support Portal Get Basic Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart ## Essential Plan — $165 per month - Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme\* updates) - Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance) - Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time) - Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down - Personalized WordPress Support (upto 8hrs per month) - Content Updates (upto 5 blog posts per month) - Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe - 24/7 Ticket cover and access to our Support Portal - Log Monitoring (to ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in time) - 1 hr of Basic Ecommerce Support: We cover sites powered by WooCommerce or Easy Digital Downloads only - 1 hr of Membership Support: We cover sites powered by WishList Member or Restrict Content Pro only Get Essential Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart ## Business Plan — $285 per month - Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme\* updates) - Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance) - Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time) - Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down - Personalized WordPress Support (upto 8hrs per month) - Content Updates (upto 5 blog posts per month) - Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe - 24/7 Ticket cover and access to our Support Portal - Log Monitoring (to ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in time) - 1 hr of Basic Ecommerce Support: We cover sites powered by WooCommerce or Easy Digital Downloads only - 1 hr of Membership Support: We cover sites powered by WishList Member or Restrict Content Pro only - Periodic Site Review (limited to broken design and website functionality only) - Malware Cleanup (WordPress malware cleanup included) Get Business Plan → [Review Your Order →](https://malcure.com/about-malcure/checkout/) Added to cart **\*Theme Updates:** Our commitment is limited to standard WordPress themes. We will assess the theme for compliance and communicate if it requires additional charges to update the theme. **\*One Time Support:** We also offer one-time support services starting at $27 per ticket. Contact us at support\[at\]malcure.com to get a custom quote. ## Frequently asked questions Have a question? Check out the most commonly asked questions, with answers from our expert team members. ### What do you need in order to support and maintain my site? Once you have purchased the support plan that fits your needs, we will need access to your WordPress website. This typically includes WordPress admin access, FTP details, cPanel access, etc. We will keep these credentials private and will never share this information with anyone except for the team working on your site. ### What is your response time? When you log a task or issue with us, we aim to get back to you within 12 hours maximum. On average you’ll get a reply within 30 minutes, sometimes even quicker! ### What is included in personalized WordPress support? This includes simple WordPress jobs like: - Design tweaks. - Google Analytics goal set-up. - Setting-up Google Search Console. - Newsletter set-up and integration. - SSL set-up. - 301 Redirects. Depending on the plan you choose, a specific number of hours are alloted for personalized support. - **Basic Plan:** 4hrs / mo. - **Essential Plan:** 8hrs / mo. - **Business Plan:** 15hrs / mo. If you have specific support requirements, you can email us at support\[at\]malcure.com to opt-in for our One time support service. ### Do you also provide hosting services? Yes, we offer ultra-performance, fully managed, WordPress Cloud Hosting. Click here to learn more about our [secure WordPress hosting plans](https://malcure.com/secure-wordpress-hosting/). ### I have a staging site and a production (live) site. Can you support both? Both the sites (production and staging) are covered in the Business plan. ### Can Malcure Sitecare help if my website is hacked? In event of security issue like hacked website, we proactively help you in cleaning, repairing and restoring the hacked site. WordPress malware cleanup is included in our Business plan. We also offer a dedicated service for malware cleanup. Click here to learn more about [WordPress Malware Removal Service](https://malcure.com/wordpress-malware-removal-service/). ### Do you also offer services for one time fix? We offer one-time support services starting at $27 per ticket. Contact us at support[at]malcure.com to get a custom quote.