How do I know if my WordPress site is infected with malware?
Signs of malware include unexpected redirects, unauthorized file changes, slow site performance, or blacklisting by search engines. Malcure runs a thorough scan to identify and confirm any infection.
How fast can Malcure respond to a malware infection?
Malcure’s average response time is around 2 hours. Most of the sites are cleaned and restored on the same day.
Do you guarantee complete malware removal?
Yes. Malcure offers a 100% Removal Guarantee and backs each cleanup with 15 days of cover. If reinfection / recurrence occurs within those 15 days, Malcure will address it at no extra charge.
What is included in the one-time service fee?
The service fee covers a detailed site scan, manual cleanup of malicious files and 15 days of cover. We also provide blacklist removal, a full root-cause analysis and Google Ads restoration on request.
Will you fix the root cause of the hack?
Absolutely. Malcure identifies the entry point of the infection, patches vulnerabilities, and secures critical files such as .htaccess, wp-config.php, and index.php to prevent future attacks.
Do you remove Google blacklists and other warnings?
Yes. Malcure submits reindex requests to Google, McAfee, Norton and other authorities to remove blacklist warnings, ensuring your site is recognized as safe.
Do you restore suspended Google Ad Campaigns?
Yes, Malcure helps you coordinate with ad networks like Google Ads to lift suspensions imposed due to malware warnings and assists in getting your campaigns back online quickly. Please request Google Ads restoration when providing the necessary details with your support ticket.
Is the WordPress Malware Removal Service a recurring subscription or a one-time payment?
It is a one-time payment per site. There are no recurring charges unless you opt for additional ongoing security or maintenance services.
Do you offer discounts for multiple websites?
Yes. A 15% discount applies for each additional site. Simply increment the quantity in your cart when you purchase the service.
How do I get started with the WordPress Malware Removal Service?
Purchase Malcure’s WordPress Malware Removal Ticket on the site, provide the required details, and Malcure will promptly initiate a thorough scan, followed by cleanup. We will share a complete clean-up report and steps to harden the site at the time of closing the ticket.
What types of malware can Malcure detect and remove?
We scan all the WordPress files (including backups, archives, images, hidden files, logs, etc.) and database for malware including variants like C99, R57, RootShell, dolohan, Crystal Shell, Matamu, Cybershell, W4cking, Sniper, Predator, Jackal, Phantasma, GFS, Dive, Dx and many more… Our DeepScan™ technology scans each and every file and even scans for hidden WordPress malware on your WordPress install for security threats & vulnerabilities.
Do you provide a detailed report after cleanup?
Yes. Malcure sends a comprehensive clean-up report outlining the infected files, the root cause, what was done to fix it, and future security recommendations.
What does the 15 Days Cover include?
For 15 days post-cleanup, if any malware recurs or new infections appear on the cleaned site, Malcure will resolve them at no additional cost.
What is the typical turnaround time for a complete cleanup?
Turnaround depends on the complexity of the infection. Simple cases are often resolved within 1 to 4 hours, while more complex situations may take up to 24 hours. Most cleanups are done within the same day.
Will I need to provide hosting or WordPress admin credentials?
Yes. Malcure requires secure login credentials to thoroughly scan files, databases, and configurations, ensuring a complete and accurate cleanup.
Can Malcure still help if my web host has already suspended my site?
Malcure works with suspended or inaccessible sites by coordinating with your hosting provider to gain temporary access for cleaning and reinstating service.
Will Malcure make any changes to my themes or plugins?
Only if those themes or plugins are infected or out of date. If a vulnerability is discovered, Malcure will either update or secure them, always notifying you of any modifications made.
How do you handle malware hidden in backups, archives, or image files?
Malcure’s DeepScan™ technology and manual review go through backups, compressed archives, and image files. They disinfect or remove any infected files, ensuring no malicious code remains hidden.
Does Malcure also address SEO damage caused by malware?
Cleaning up malware and removing blacklists helps restore your SEO standing. Malcure submits reindex requests to search engines and removes malicious content that may hurt rankings.
Is ongoing maintenance or monitoring available after the cleanup?
Yes. After the initial malware removal, Malcure can handle all aspects of WordPress maintenance—software updates, performance tuning, backups, and regular security checks. For details, please check out our WordPress Support and Maintenance Packages.
What sets Malcure apart from other malware removal services?
Malcure combines 16+ years of cybersecurity expertise, cutting-edge DeepScan™ technology, manual inspections of critical files, and comprehensive security enhancements. This holistic approach ensures thorough cleanup and robust, future-proof protection.