Remote IT Support (Hourly Screen-Sharing Session)
1:1 remote desktop support for websites, servers, and desktops. A Malcure engineer connects via TeamViewer, AnyDesk, RDP, or VNC and works with you live.
Pay hourly; no long contracts.
- Same-day slots when available
- Secure screen-sharing: TeamViewer, AnyDesk, RDP, VNC
- Clear hourly billing + updates during the session
Common categories we handle (examples, not exhaustive)
- Website/App: diagnosis, configuration, recover access
- Server/Hosting: services, panels, permissions, restarts
- SSL/DNS/Domain: connectivity and trust issues
- Email: sending/receiving, SMTP/client setup
- Performance: slow responses, resource spikes
- Desktop/Network: local errors, VPN/proxy, browser/profile
How it works
- Purchase the hours you need (quantity = hours; minimum 1).
- Choose a session category and your preferred remote tool at checkout.
- We schedule, connect, and fix issues live. You receive a short change log.
Notes
- This is a live, hourly screen-sharing session (TeamViewer/AnyDesk/RDP/VNC).
- Full malware removal and large migrations are separate services.
- Have admin access and a recent backup/snapshot ready.
Frequently Asked Questions
Is this remote desktop support or a ticket queue?
This is a live 1:1 remote desktop session via TeamViewer, AnyDesk, RDP, or VNC. We troubleshoot in real time.
Do you support Windows/IIS and Linux?
Yes — Windows Server + IIS and Linux (Apache/Nginx, PHP-FPM, MySQL/MariaDB).
Can you fix SSL and DNS issues?
Yes — certificate chain problems, HSTS, mixed content, and DNS records/propagation.
Is malware cleanup included?
No. Malware removal is a separate fixed-scope service.