“Set it and forget it” — doesn’t really work for websites. Your best performing business asset does need some love periodically.
Your website handles countless customers daily, answers customer queries, works 24/7 round the year and represents your business worldwide. For serving thousands of website visitors, your site needs to be up and running. Our WordPress support and maintenance plans takes all the measures necessary to make this happen. We perform all the WordPress, plugin, theme updates, take regular backups, scan for malware, monitor up time, and everything else required to keep the site up and running successfully. Our support team is available round the clock to do the heavy-lifting for you while you focus on running your business. Subscribe to one of our maintenance plans and we’ll have you on board in no time.
WordPress Maintenance & Support Plans
Basic Plan$95 per month |
Essential Plan$165 per month |
Business Plan$285 per month |
|
|---|---|---|---|
| Upgrading the WordPress stack covers WordPress Core, Plugins & Theme* updates | |||
| Database Optimization includes cleaning up clutter & defragmenting tables for improving the database speed and website performance | |||
| Scheduled Backups configuration of automatic weekly backups, comes in handy for restoring the website at any point of time | |||
| Real-Time Uptime Monitoring We keep a close eye on your production website and report as and when the site is down | |||
| Personalized WordPress Support Depending upon your plan, we set aside a few hrs to work on your specific support requests like design / functionality tweaks or configuring plugin(s) | 4 hrs per month | 8 hrs per month | 15 hrs per month |
| Content Updates Delegate the responsibility of adding the content to the site to us and we will make sure that the content follows the design structure and is optimized for SEO | up to 3 blog posts per month | up to 5 blog posts per month | up to 7 blog posts per month |
| Monthly Security Checks Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe | |||
| 24/7 Ticket cover and access to our Support Portal | |||
| Log Monitoring To ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in time | |||
| Basic Ecommerce Support We cover sites powered by WooCommerce or Easy Digital Downloads only | 1 hr per month | 2 hrs per month | |
| Membership Support We cover sites powered by WishList Member or Restrict Content Pro only | 1 hr per month | 2 hrs per month | |
| Periodic Site Review Limited to broken design and website functionality only | |||
| Malware Cleanup WordPress malware cleanup included | |||
Basic Plan — $95 per month
- Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme* updates)
- Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance)
- Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time)
- Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down
- Personalized WordPress Support (upto 4hrs per month)
- Content Updates (upto 3 blog posts per month)
- Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe
- 24/7 Ticket cover and access to our Support Portal
Essential Plan — $165 per month
- Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme* updates)
- Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance)
- Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time)
- Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down
- Personalized WordPress Support (upto 8hrs per month)
- Content Updates (upto 5 blog posts per month)
- Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe
- 24/7 Ticket cover and access to our Support Portal
- Log Monitoring (to ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in time)
- 1 hr of Basic Ecommerce Support: We cover sites powered by WooCommerce or Easy Digital Downloads only
- 1 hr of Membership Support: We cover sites powered by WishList Member or Restrict Content Pro only
Business Plan — $285 per month
- Upgrading the WordPress stack (covers WordPress Core, Plugins & Theme* updates)
- Database Optimization (includes cleaning up clutter & defragmenting tables for improving the database speed and website performance)
- Scheduled Backups (configuration of automatic weekly backups, comes in handy for restoring the website at any point of time)
- Real-Time Uptime Monitoring: We keep a close eye on your production website and report as and when the site is down
- Personalized WordPress Support (upto 8hrs per month)
- Content Updates (upto 5 blog posts per month)
- Monthly Security Checks: Monitoring the logs, reviewing the code and running complete security scan to ensure that the website is safe
- 24/7 Ticket cover and access to our Support Portal
- Log Monitoring (to ensure that your site is bullet-proof and break-free we monitor the website logs for errors and fix them in time)
- 1 hr of Basic Ecommerce Support: We cover sites powered by WooCommerce or Easy Digital Downloads only
- 1 hr of Membership Support: We cover sites powered by WishList Member or Restrict Content Pro only
- Periodic Site Review (limited to broken design and website functionality only)
- Malware Cleanup (WordPress malware cleanup included)
*Theme Updates: Our commitment is limited to standard WordPress themes. We will assess the theme for compliance and communicate if it requires additional charges to update the theme.
*One Time Support: We also offer one-time support services starting at $27 per ticket. Contact us at support[at]malcure.com to get a custom quote.
*One Time Support: We also offer one-time support services starting at $27 per ticket. Contact us at support[at]malcure.com to get a custom quote.
Frequently asked questions
Have a question? Check out the most commonly asked questions, with answers from our expert team members.